Cancellation & Refund Policy

1. Subscription Cancellations

You may cancel your Labyrinth AI subscription at any time. To cancel, navigate to your Profile page, click on "Billing Settings" or "Manage Subscription", and select the cancellation option. Following cancellation, you will continue to have full access to your subscription tier until the end of your current billing period, at which point your account will downgrade to the Free tier.

2. Refund Eligibility

We want you to be completely satisfied with Labyrinth AI. We offer refunds under the following guidelines:

• Standard 14-Day Refund Window: For individual subscriptions, you can request a full refund within 14 days of the initial purchase date. Subsequent monthly or annual renewals are non-refundable unless required by local laws.
• Extended US Consumer Clause: To ensure compliance with state consumer protection guidelines in the United States, we extend the refund window to 30 days for all customers residing in the USA. You may request a full refund within 30 days of your purchase without penalty.
• Institutional Purchases: School districts, university departments, and corporate licenses are governed by their specific procurement agreement terms and are generally non-refundable after service activation.

3. How to Request a Refund

To request a refund, please send an email to our support team at [email protected]. Please include:

• Your account email address
• The date of the transaction
• Your order ID / transaction reference

Approved refund requests are processed within 5 to 7 working days, and funds will be returned to the original payment method.

4. Contact Information

For refund status or cancellation support:

Last Updated: June 2026